Privacy Policy

Last Updated: 2025-03-04

1. Introduction

Welcome to Loopfolk ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.loopfolk.com (the "Site") or use our services.

By accessing or using our Site, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Fill out a form
• Sign up for our newsletter
• Contact us
• Use our services

This information may include:

• Name
• Email address
• Phone number
• Address
• Payment information
• Profile information
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Referring URLs
• Access times
• Pages viewed
• User interactions with the site
• Feature usage patterns

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions
• Send administrative information
• Respond to inquiries and offer support
• Send marketing and promotional communications
• Monitor and analyze usage trends
• Detect, prevent, and address technical issues
• Comply with legal obligations
• Enhance user experience through analytics

4. Disclosure of Your Information

We may share your information with:

• Service providers who perform services on our behalf
• Business partners with whom we jointly offer products or services
• Affiliated companies
• Third parties in connection with a business transaction
• Law enforcement or other authorities if required by law

We do not sell your personal information to third parties.

5. Cookie Policy

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve user experience by remembering preferences and enabling certain functionalities. We use cookies and similar technologies (like web beacons and pixels) to enhance your experience on our Site.

5.2 Types of Cookies We Use

We use the following types of cookies:

Essential Cookies: These are necessary for the website to function properly and cannot be disabled. They enable core functionality such as security, network management, and user authentication. Without these cookies, the website cannot function properly.

Preference Cookies: These allow us to remember choices you make (such as language preferences or region) and provide enhanced, more personalized features. These cookies collect information in an anonymous form.

Analytics Cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this information to improve our website and services. We use Sentry for error tracking and performance monitoring, and PostHog for user behavior analytics.

Authentication Cookies: These are used to identify you when you log in to our website and to remember your login information. This allows you to access secure areas of our website without having to log in again.

5.3 Specific Cookies We Use

5.4 Third-Party Cookies

We use limited third-party services that may set cookies on your device:

Google Authentication: If you choose to sign in with Google, Google may set cookies for authentication purposes. These cookies are controlled by Google and subject to their privacy policy.

Sentry: We use Sentry for error tracking and performance monitoring. Sentry may set cookies to help us improve site stability and performance.

PostHog: We use PostHog for analytics to understand how users interact with our site. PostHog sets cookies to track user sessions, page views, and feature usage. This helps us improve our services and user experience. The data collected is pseudonymized and used only for analytical purposes.

5.5 How Long Do We Store Cookies?

Cookies remain on your device for different durations:

• Session Cookies: These are temporary and are deleted when you close your browser.
• Persistent Cookies: These remain on your device for a set period. Our authentication cookies are stored for 30 days, while preference cookies may be stored for up to 1 year. Analytics cookies from PostHog are typically stored for up to 1 year.

5.6 Managing Your Cookie Preferences

You have control over which cookies are stored on your device. When you first visit our site, you will be presented with a cookie consent banner where you can:

• Accept all cookies
• Reject non-essential cookies
• Customize your preferences via our Cookie Settings Panel

You can change your cookie preferences at any time by clicking on the "Cookie Settings" link in the footer of our website.

You can also adjust cookie settings in your browser. Here's how to do this in common browsers:

• Chrome
• Firefox
• Safari
• Edge

Please note that disabling certain cookies may impact the functionality of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

You can exercise these rights by contacting us at hello@loopfolk.com. We will respond to your request within 30 days.

9. Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: hello@loopfolk.com

12. Complaints

If you have a complaint about our use of your information, you can contact your local data protection authority. For users in the European Union, you can find your data protection authority here.